Service & Support

STOCK America provides two locations to meet your custom sterilization needs. Dedicated U.S. based resources for equipment design, assembly, installation, start up and validation is the key to our successful project record. Our Apex, North Carolina team includes Mechanical and Electrical Engineers, Control Engineers and our sales team. Project managers coordinate the capabilities of these groups to develop and implement the proper custom solution for every customer application.

Our project services include:
  • Retort Installation, Start up and Commissioning Services
  • In-House Programming / Control System Design
  • On-line Remote Equipment Service and Troubleshooting
  • Recognized Process Authority for ALL Retort Systems
Our corporate headquarters, located in Grafton, Wisconsin, maintains our extensive Spare Parts inventory of certified STOCK replacement parts for all STOCK retorts sold in North America. From our 10,000 square foot warehouse we offer same day service for most items upon request. Our fully staffed Field Service division is also located in Grafton and supplies on-site and remote project and equipment support. Our ProTecS division, consisting of a team of recognized process authorities, provides control and process validation services, FDA and USDA filing assistance and applications expertise with a wide variety of products and package types.

Kluber Lubrication Distributor

STOCK America is proud to be affiliated with Kluber Lubrication North America as a distributor of Kluber products. The distributorship is due to a new policy instituted by Kluber Lubrication requiring minimum order quantities of complete cases of product per order or a $250 minimum. STOCK America does not have a minimum order quantity. All items are available through STOCK America at EXACTLY the same list price offered through Kluber Lubrication North America.

If your requirements are less than a case per order quantity, please do not hesitate to contact Victoria Schlegel, Director Supply Chain/Aftermarket Sales, regarding your Kluber product needs.

You do not have to be a current STOCK America customer in order to take advantage of this opportunity. Contact us at (262)375-4100.